Refund

Refund Policy

Lava Lamp organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to lavalaph.shop.

Lava Lamp: condition of returns
For purchases made through lavalaph.shop, Lava Lamp applies the following guidance on condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Lava Lamp to order problems
Lava Lamp publishes this order problems guidance for customers using lavalaph.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Lava Lamp on refund timing
Lava Lamp publishes this refund timing guidance for customers using lavalaph.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Lava Lamp: starting a request
This starting a request section covers orders and visits through lavalaph.shop for Lava Lamp. To start a return or exchange, contact us at Support@Lavalaph.shop before sending the item. Once the request is approved, Lava Lamp will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Lava Lamp: eligibility
The following eligibility guidance applies to the Lava Lamp storefront at lavalaph.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

support at Lava Lamp
The following support guidance applies to the Lava Lamp storefront at lavalaph.shop. For return or exchange assistance, contact Support@Lavalaph.shop or 5806062399.

exceptions at Lava Lamp
Customers using lavalaph.shop can rely on the following Lava Lamp guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: Lava Lamp
Brand name: Lava Lamp
Email: Support@Lavalaph.shop
Phone: 5806062399
Physical address: 20 Wilkeson Way, Foxboro, Massachusetts, 02035, United States